Multi-Restaurant Delivery App service

Project Overview

We are developing a Multi-Restaurant Delivery Application that enables users to browse food items from multiple restaurants, place orders, and receive deliveries in a streamlined and intelligent manner. This system will support three major interfaces: Customer Panel, Restaurant Panel, and Delivery Panel, along with a centralized Admin Panel for overall management and control.

This platform is being built to improve and digitalize the food ordering experience, making it more efficient for users, restaurant owners, and delivery personnel. It is suitable for cities, towns, and even small communities where multiple restaurants need a single digital infrastructure to serve their customers effectively.

Objective

The main objective of this project is to design and develop a scalable and customizable food delivery system that can:

• Handle multiple restaurants under one umbrella,

• Manage real-time orders and deliveries,

• Provide users with a smooth food browsing and ordering experience,

• Help restaurants manage their operations digitally, and

• Enable delivery agents to receive, navigate, and complete delivery tasks efficiently.

System Modules

1. Customer Panel

This section is designed for the end-users who will browse and place orders:

• Register and log in to the system.

• Select delivery location.

• View all available restaurants in that area.

• Browse menus with categories and food details.

• Add items to cart and place orders.

• Track order progress in real-time.

• View order history and provide feedback.

2. Restaurant Panel

Each restaurant will have its own login to:

• Update business details, opening hours, and delivery areas.

• Add or edit food items, prices, and availability.

• Accept or reject incoming orders.

• View pending, in-progress, and completed orders.

• Monitor customer ratings and reviews.

• Download sales and order reports.

3. Delivery Panel

This is built for delivery agents to manage and complete assigned deliveries:

• Login and mark availability status.

• View assigned delivery orders.

• Access delivery address and customer contact details.

• Mark orders as picked up and delivered.

• View daily completed orders and earnings.

4. Admin Panel

A central dashboard where the administrator manages the entire system:

• Add and manage restaurants, customers, and delivery agents.

• View and control all orders in real-time.

• Monitor system activity and performance.

• Manage commissions, taxes, and earnings.

• Enable or disable restaurants and food items.

• Access full analytics and generate reports.

System Highlights

• Multi-Restaurant Management: All restaurants function independently but are managed under one system.

• Live Order Tracking: Customers can see the status of their order from preparation to delivery.

• Smart Assignment Logic: Delivery orders are automatically assigned to the nearest available delivery agent.

• Search and Filters: Users can filter restaurants by type, rating, delivery time, or cost.

• Digital Payments: Users can choose from multiple digital payment options or opt for cash on delivery.

• Offer Management: Admin and restaurants can create custom offers, discounts, and promo codes.

• Rating System: Both restaurants and delivery partners can be rated and reviewed by customers.

Database & Data Flow

• Customers, restaurants, and delivery agents are registered and maintained with unique IDs.

• Orders contain linked references to the user, restaurant, delivery agent, food items, and transaction data.

• Order statuses are updated step-by-step as the order is accepted, prepared, dispatched, and delivered.

• Inventory for each restaurant is managed independently, and availability is updated in real-time.

• Feedback and ratings are stored and associated with respective orders and entities.

Security and Performance

• Role-based access ensures each type of user accesses only what they need.

• Session management and data validations are implemented throughout the system.

• Order and payment logs are securely maintained and time-stamped.

• The system is optimized for fast load times and seamless navigation across devices.

Future Scope

• Implementing voice-assisted ordering.

• Adding multilingual support.

• Integrating support chat and helpdesk system.

• Smart delivery routing with optimized paths.

• Loyalty points and wallet system for regular users.

• Expansion to support grocery and medicine delivery.

Conclusion

This Multi-Restaurant Delivery System is being developed as a complete solution for managing online food delivery operations. With a focus on smooth functionality, real-time data handling, and user satisfaction, the system is structured to serve multiple stakeholders through one robust platform. Once deployed, it will enhance food delivery logistics, simplify restaurant operations, and offer a modern ordering experience to users.